Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Azentra (the “Platform”, “Service”, “we”, “us”), a software-as-a-service application for managing photography and videography agencies. By creating an account, or by accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Who may use the Service

You must be at least 18 years old and capable of forming a binding contract to use Azentra. If you use the Service on behalf of an agency or organisation, you represent that you are authorised to bind that organisation to these Terms, and “you” refers to that organisation.

2. Accounts and workspaces

• Each agency operates within its own private workspace. You are responsible for the accuracy of the information you provide and for all activity that occurs under your account.
• You are responsible for keeping your login credentials secure and for the actions of team members you invite.
• New workspaces are activated instantly on the Free plan. We reserve the right to review any registration and to suspend or revoke access for misuse, fraud or violation of these terms.

3. Subscription plans, fees and add-ons

• The Service is offered under different plans (Free, Standard, Prime, Premium) with varying features, team-seat limits and storage capacity.
• Paid plans and add-ons (such as additional storage) are billed as communicated to you at the time of purchase or renewal. Unless stated otherwise, fees are exclusive of applicable taxes (including GST), which you are responsible for.
• We may change plan features, limits or pricing on reasonable notice. Continued use after a change takes effect constitutes acceptance of the revised terms.
• Except where required by law, fees already paid are non-refundable.

4. Your content and client data

• You retain all ownership of the data, images, videos, documents and other materials you and your clients upload (“Your Content”). You grant us a limited licence to host, store, process and transmit Your Content solely to provide and improve the Service.
• You are solely responsible for Your Content, including obtaining any consents required from your clients and the individuals appearing in photographs or videos, and for complying with all applicable laws when collecting, storing and sharing that content.
• You must not upload content that is unlawful, infringing, obscene, or that violates the rights or privacy of any person.

5. Acceptable use

You agree not to:

• use the Service for any unlawful, fraudulent or abusive purpose;
• attempt to gain unauthorised access to the Service, other workspaces, or its underlying systems;
• interfere with or disrupt the integrity or performance of the Service;
• reverse-engineer, resell or sublicense the Service except as expressly permitted; or
• send spam or unsolicited messages through the Service’s communication features.

6. Third-party services

The Service integrates with third-party providers (for example, payment gateways, email, messaging, and cloud infrastructure). Your use of those integrations may be subject to the third party’s own terms, and we are not responsible for their acts or omissions.

7. Availability, backups and data

• We take reasonable measures to keep the Service available and to back up data, including automated daily backups. However, we do not guarantee uninterrupted or error-free operation.
• You are encouraged to keep your own copies of critical files (for example, original photo and video files, which are typically retained on your own storage).

8. Suspension and termination

• You may stop using the Service at any time. We may suspend or terminate your access for non-payment, breach of these Terms, or where required by law.
• On termination, your right to use the Service ends. We may delete your workspace data after a reasonable period, subject to legal retention requirements.

9. Disclaimers

The Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement, to the maximum extent permitted by law.

10. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special or consequential damages, or for loss of profits, data or goodwill. Our total liability arising out of or relating to the Service will not exceed the amount you paid to us for the Service in the twelve months preceding the claim.

11. Indemnity

You agree to indemnify and hold us harmless from any claims, damages or expenses arising out of Your Content, your use of the Service, or your breach of these Terms or of any applicable law.

12. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Material changes will be communicated through the Service or by email. Continued use after the changes take effect constitutes acceptance.

13. Governing law

These Terms are governed by the laws of India. Subject to applicable law, the courts at Ahmedabad, Gujarat shall have jurisdiction over any disputes arising out of or relating to these Terms.

14. Contact

Questions about these Terms can be sent to kivishaprojects@gmail.com.